What personal information does Opengates collect?
We collect information you provide directly (name, email, phone number, payment details, profile information) as well as technical data collected automatically (IP address, browser type, device info, usage data). We also collect content you share on the platform such as messages, files, and feedback. For full details, see our Information We Collect page.
Does Opengates sell my personal data?
No. Opengates does not sell your personal information to third parties. We only use your data to provide, improve, and secure our services.
How does Opengates use my information?
Your information is used to operate and improve the platform, process payments, personalize your experience, communicate with you, maintain security, comply with legal obligations, and conduct research with anonymized data. See How We Use Your Information for more details.
Who does Opengates share my data with?
We may share your data with trusted third-party service providers (payment processors, cloud storage, analytics), law enforcement when legally required, and in the event of business transfers such as mergers or acquisitions. We may also share aggregated, anonymized data for research and analytics. See When We Share Your Information.
What are my rights regarding my personal data?
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal information ("right to be forgotten").
- Port your data in a machine-readable format.
- Object to certain types of data processing.
- Withdraw consent for specific processing activities.
To exercise any of these rights, contact us at support@opengates.app. See Your Rights and Choices.
How long does Opengates keep my data?
We retain your data only as long as necessary. Account information is kept while your account is active. Transaction data is kept 5–7 years for tax and financial compliance. Behavioral data may be retained indefinitely in anonymized form. You can request deletion at any time. See Data Retention.
How can I request deletion of my data?
You can request deletion by contacting us at support@opengates.app. We will remove your data from active systems unless retention is required for legal compliance, dispute resolution, or fraud prevention. Note that backup data may take additional time to purge.
Does Opengates transfer my data internationally?
Yes, as a global platform, your data may be processed in countries outside your own. We use appropriate safeguards to protect your data during cross-border transfers in compliance with applicable privacy laws. See International Transfers.
How does Opengates protect my data?
We use encryption for data in transit and at rest, secure server infrastructure, and periodic security audits. We also have an incident response plan in place. However, no system is 100% secure, and we encourage users to use strong passwords and enable two-factor authentication. See Security.